General Terms

• The Best Western Gift Card^® is referred to herein, individually, as the “Gift Card” or, collectively, as “Gift Cards” and formerly as “Travel Card”.
• Best Western International, Inc. is referred to herein as “we,” “us,” “our,” or “Best Western.”
• The Best Western Gift Card is a prepaid card, not a credit card or debit card.
• Best Western Gift Cards are issued in the form of a physical plastic card, electronic card, or in some circumstances and in some locations, a digital printable format.
• Guests must have the plastic, electronic, or digital printable format of the Best Western Gift Card in their possession to receive the value of the Gift Card.
• Best Western Gift Cards purchased for the face value carry no expiration date.
• In limited circumstances, Best Western Gift Cards provided as promotional awards or otherwise for promotional purposes may contain an expiration date.
• Best Western Gift Cards carry no value until activated. Best Western Gift Cards are not returnable, refundable or redeemable for cash, and may not be resold or transferred for value, except to the extent required by law.
• Treat your Best Western Gift Cards like cash. Best Western Gift Cards that are lost, stolen, or damaged will not be refunded, canceled or replaced. Unlawful resale or attempted resale is grounds for seizure and cancellation without compensation.
• Best Western Gift Cards ordered online at travelcard.bestwestern.com may be refunded up to 60 days following purchase if the purchased Best Western Gift Cards still have their full value. If a physical card has been shipped, the shipping cost is nonrefundable.
• Except where prohibited by law, Best Western reserves the right to refuse, deactivate, cancel, reject, or hold for review any Best Western Gift Card mistakenly issued in an incorrect denomination or issued or procured, directly or indirectly, in connection with fraudulent actions or in connection with any violation of these terms and conditions.
• No individual or entity may purchase more than $10,000 in Best Western Gift Cards in a 24-hour period.
• Best Western Gift Cards purchased or bartered from sources other than Best Western licensed vendors (“Unlicensed Vendors”) are not valid or redeemable. Best Western is not responsible for honoring a Best Western Gift Card purchased from an Unlicensed Vendor. Best Western Gift Cards may not be resold by any Unlicensed Vendor or individual. If the Best Western Gift Card was purchased through an Unlicensed Vendor, Best Western reserves the right to refuse providing any additional card information.
• In the interest of protecting you from fraud, we recommend consumers do not purchase Best Western Gift Cards from Unlicensed Vendors.
• To verify that you are purchasing a Best Western Gift Card from a Best Western licensed vendor, please contact Customer Service by email [email protected] or by calling the applicable number below:

Within U.S., Canada, Mexico, and the Caribbean: 1-877-CARD-2TVL (227-3288)
Australia: 1 800 232885
New Zealand: 0800 237893 within New Zealand
Asia: +66 2656 1260
Within Europe and most other countries call the local Best Western reservations office or write to [email protected]

Best Western Gift Card

• Best Western Gift Cards can be purchased at participating Best Western branded hotels worldwide, online at travelcard.bestwestern.com, and through licensed vendors. Best Western Gift Cards can be used toward participating Best Western hotel lodging charges (i.e., room night charges and applicable taxes). Acceptance of the Best Western Gift Card for services other than hotel lodging charges is at the discretion of the individual hotel.
• The Best Western Gift Card is NOT accepted at WorldHotels^TM.
• Best Western Gift Cards can be purchased or reloaded (in some cases) online at travelcard.bestwestern.com in USD, CAD, EUR, or GBP currencies, or purchased or reloaded (in some cases) at participating Best Western branded hotels worldwide in the local currency of the region, but may be subject to conversion fees, as set forth below. Not all Best Western Gift Cards are reloadable.
• The purchaser is responsible for providing an accurate mailing address and email address. Best Western is not responsible for delivery of a Best Western Gift Card to an incorrect but deliverable address or a non-existent address that is provided by the purchaser.
• An electronic Best Western Gift Card is delivered in 1-3 business days.

Purchasing a Best Western Gift Card via travelcard.bestwestern.com

• If a purchaser uses a credit card (e.g., American Express, MasterCard, etc.) to purchase a Best Western Gift Card in a currency other than USD, such currency must be converted to USD and may be subject to a conversion fee. Fees are subject to prevailing conversion rates. Please check with your credit card provider for more information.
• Fees for international transactions may be charged by the credit card provider. Please consult your credit card provider for specific details regarding applicable international fees.

Use of the Best Western Gift Card at a Best Western Branded Hotel

• Best Western Gift Cards may only be applied towards pre-paid rates if the gift card is applied Online as Payment at the time of booking. If a member books a pre-paid rate without utilizing the online gift card redemption process, then the only way to apply a Best Western gift card for that reservation is: if there is a balance due at the time of check-in/out at the hotel.
• Best Western reserves the right to request a form of security deposit in advance for expenses not covered by the Best Western Gift Card. Best Western Gift Cards cannot be used as a form of guarantee for room reservations.
• The value available on the Best Western Gift Card will be reduced by the total charges. It is the responsibility of the cardholder to keep track of the value of their Best Western Gift Card. Best Western Gift Card balances can be tracked online at travelcard.bestwestern.com. The balance may also be checked by calling Best Western Gift Card Customer Service (see contact information below).
• Guests cannot use Best Western Gift Cards to pay for reservations booked through third parties, such as online travel agencies.
• If you present a Best Western Gift Card at check-in, the amount redeemed from the Best Western Gift Card will be converted to the local currency of the hotel by us or our agents. Unless a particular rate is required by applicable law, we will choose a conversion rate that is acceptable to us.

Use of the Best Western Gift Card to Book Online Reservations at bestwestern.com

• At time of online reservation, guests will be prompted to enter their Best Western Gift Cards (if available) and a personal credit card or other form of payment guarantee.
• Best Western Gift Cards can only be used to book online reservations for a hotel if the Best Western Gift Card was issued in the local currency of the region. 
• Best Western Gift Cards applied online can be used towards hotel lodging charges (i.e., room night charges and applicable taxes).
• Best Western reserves the right to request a form of security deposit in advance for expenses not covered by the Best Western Gift Card.
• The value available on the Best Western Gift Card will be reduced by the total charges of the reservation, including any applicable federal, state, or local taxes. If a transaction exceeds the Best Western Gift Card balance, the cardholder must pay the remaining balance with another payment method. It is the responsibility of the cardholder to keep track of the value of their Best Western Gift Card. Best Western Gift Card balances can be tracked online at travelcard.bestwestern.com. The balance may also be checked by calling Best Western Gift Card Customer Service (see contact information below).
• The value available on the Best Western Gift Card must be consumed by the expiration date (if applicable).  The arrival date of your booking must be on or before the Gift Card expiration date. 
• If you modify a reservation associated with a Best Western Gift Card and the total cost due changes, the Gift Card will be refunded and must be presented to the hotel for processing.  This refund will only process if the Best Western Gift Card is valid and not expired.
• If you cancel a reservation associated with a Best Western Gift Card that has not expired, then the full amount is refunded back to the Gift Card. 
• Failing to show for a reservation will result in a charge to your credit card or other guaranteed payment method. Best Western Gift Cards used for a reservation that you fail to show for may be charged. Taxes or other fees may apply.  

Risk of Loss, Limitation of Liability, and Choice of Law and Venue

• Neither Best Western nor any of its affiliates are responsible for any lost, stolen, damaged or destroyed Best Western Gift Cards or if any Best Western Gift Card is used without your permission.
• For physical Best Western Gift Cards, risk of loss and title pass to the purchaser on Best Western’s delivery of the Gift Card to the carrier. For electronic Best Western Gift Cards, risk of loss and title pass to the purchaser upon electronic transmission to recipient (the recipient may not always be the original purchaser).
• TO THE FULL EXTENT PERMISSIBLE BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO BEST WESTERN GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE FULL EXTENT PERMISSIBLE BY LAW, IN THE EVENT A BEST WESTERN GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND BEST WESTERN’S SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT BEST WESTERN GIFT CARD.
• Any disputes arising out of or related to Best Western Gift Cards or these terms and conditions will be handled individually without any class action and will be governed by and enforced in accordance with the laws of Arizona, without regard to its conflicts of law rules. The exclusive jurisdiction for any claim or action arising out of or relating to the Best Western Gift Cards or these terms and conditions may be filed only in the state or federal courts located in Arizona.

Customer Service, Best Western Gift Card Balance, or Reservations:

For Best Western Gift Card customer service, card balance, or reservations call:

Within U.S., Canada, Mexico, and the Caribbean: 1-877-CARD-2TVL (227-3288)
Australia: 1 800 232885
New Zealand: 0800 237893 within New Zealand
Asia: +66 2656 1260
Within Europe and most other countries call the local Best Western reservations office or write to [email protected].

You may also visit travelcard.bestwestern.com or email [email protected].

Best Western Gift Cards ordered worldwide are issued in Arizona, USA. The laws of the state of Arizona, USA, govern all terms and conditions of the Best Western Gift Cards issued in Arizona, USA. Each Best Western Gift Card is subject to the terms and conditions published at travelcard.bestwestern.com. Terms and conditions are subject to change without notice. Terms are void where prohibited by law. © 2023 Best Western International, Inc. All rights reserved.

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